We currently manage over 100 critical banking, lending, wealth management and payment business applications with our team of technical and domain experts.
We operate in service levels 2–4, excluding first-level end-user support, on-premises infrastructure operations and workstations.
Our customer support serves you with extended service hours in Finnish and English.
Our operations closely follow best practices in ITIL processes and have been audited by various third parties.
We offer support and maintenance services for tailored legacy customer applications. When taking over the custom-made software, we follow a structured process that covers:
- Risk analysis to define the needed SLA
- Documentation review and update if needed
- Competence building – and making sure it develops constantly
- Checking GDPR compliance
- Technical capability – access rights, integrations, and monitoring
- Working through incident, change and problem management, following ITSM
- Communicating with businesses and vendors, such as providing information about of errors or improvements related to the service/applications
- Escalation channels to the application vendor (if not Evitec), deploying updates and fixes, etc.