Evitec Solutions Pace brings company strategy into every customer interaction
Evitec Solutions is developing its offering to strengthen its customers’ ability to turn strategy into practice. Following the acquisition of Rohea Software Oy, Pace is now part of Evitec Solutions’ offering. It brings a new way of combining data, technology and expert work to the core of customer interactions.
Evitec Solutions Pace is a customer interaction platform for banks and insurance companies.
It brings together the key systems, data and workflows needed in customer work into one view, allowing specialists to focus on the customer instead of searching for scattered information and moving between fragmented systems.
Pace supports a consistent operating model by bringing data and AI support into every customer interaction and visualising the customer’s situation.
Pace addresses a common challenge in the financial sector: customer strategies, segmentation and profitability targets are often not applied consistently in day-to-day customer work. Pace brings these elements into every interaction, guiding work consistently across the entire organisation.
— Pace brings strategy to where the work actually happens – to the interaction between the specialist and the customer, says Eero Holmila, Senior Product Owner at Evitec Solutions.
Evitec Solutions Pace does not replace existing systems. It makes better use of them. It works together with CRM systems, core systems and analytics solutions, increasing their value in customer work. During implementation, background systems can also be streamlined or complemented with Evitec Solutions’ AI, data and integration services.
As part of Evitec Solutions’ offering, Pace connects with the customer’s other solutions: banking and insurance core systems, data and AI solutions, and expert services. This makes it possible to turn data into concrete actions and business benefits specifically in customer interactions.
— The competitiveness of the financial sector is increasingly built on the ability to combine strategy, data and technology into meaningful customer interactions. Pace strengthens our offering in exactly this area: it helps our customers turn strategy into practice, create a more consistent customer experience and build the financial services of the future with greater confidence and impact, says Päivi Karesjoki, CEO of Evitec Solutions.
Learn more about Evitec Solutions Pace.
Evitec Solutions is a Nordic, AI-driven and trusted financial technology partner that combines technology and industry expertise to help develop its customers’ business. The company’s offering covers core banking and insurance solutions, data and AI capabilities, and expert services.