Pohjantähti and Evitec Solutions – decades of cooperation spurring innovation in the insurance industry
Evitec Solutions has been a long-term partner of Pohjantähti since 1994. During nearly 30 years of cooperation, Evitec Solutions’ experts have developed and modernised Pohjantähti’s insurance systems to meet the needs of today and tomorrow. The jointly developed system enabled Pohjantähti to launch its new health insurance product in the spring.
The cornerstones of the cooperation between Pohjantähti and Evitec Solutions are flexibility, trust and innovation. Together, they have developed a modern insurance system that enables insurance products that meet the growing needs of customers. The system is designed in a modular way, allowing it to adapt to future requirements and technological changes.
Agile system, human-sized insurance products
Pohjantähti has always focused on customer orientation and personal service. The new system enables Pohjantähti to offer its customers insurance packages that meet their individual needs in different life situations.
The system will also enable e-commerce and the automation of customer transactions. The agile development approach will ensure that the technical solutions quickly deliver value, quality and flexibility, thus facilitating market entry. This also opens the door to the development of new and innovative products.
Elina Kotilainen, Business Director at Pohjantähti says:
— We launched a new health insurance product in the spring, which would not have been possible without a system package tailored to our needs. The flawlessly functioning system developed by Evitec Solutions has brought us tremendous added value as it is flexible and adapts quickly to our customers’ needs.
In the insurance industry, information needs to be easily accessible. The system developed by Evitec allows information to be provided to Pohjantähti’s own team, partners and customers.
Kotilainen continues:
— Our strong strategy is to provide a personalised service so that every customer has their own insurance person. The system supports the specialist’s focus on the customer’s needs and the customer’s situation.
Jukka Grönroos, Chief Information Officer at Pohjantähti says:
— The system we are developing together is not just an application, but the heart of the insurance business, which is why it needs to be connected to as many business processes as possible to ensure smooth operations. For the customer, this translates into better services. When information is transmitted effortlessly, it improves the customer experience in many ways.
Reliable and stable system, innovative architecture
One of the most important achievements of the collaboration is a stable and reliable system that supports the business and strategy of Pohjantähti. The innovative architecture allows the old and the new system to run in parallel, reducing the risks during migration and deployment. The roll-out was done without any interruption of services to Pohjantähti’s customers.
In the future, too, the system can be developed flexibly in the background, whether the changes are small or large. Timeless and modern technologies have been chosen to support growing customer volumes and free up resources to improve the business and customer experience. Scalability and ease of further development are important when considering future solutions. Grönroos adds:
– The world and the market are changing, so you need to be agile to meet new needs – and you can do this by working together.
Not just digital hype
Pohjantähti is a “human-sized insurance company”. Grönroos explains:
— It is important to note that while discussing information systems and digitalisation, it is essential to maintain a people-centric approach. The needs of the customer always come first. When systems support this, it’s not just a digital conversation, but a real improvement of the customer experience.
Successful projects do not happen by themselves. At Evitec Solutions, we emphasise collaboration, low-threshold discussion and questioning, and a deep understanding of the business. The goal is to jointly define needs and then deliver what is promised, even exceeding expectations. In a long-term partnership, trust is strong, and interaction is collaborative and sparring.
— Our collaboration has worked smoothly, and we share a common goal to continuously develop the system with the customer in mind. The development teams enjoy working together, and this is reflected both from the developer’s point of view and in the overall cooperation – we get a lot done quickly, says Grönroos.
Elina Kotilainen continues:
— It is quite rare that a development project of this magnitude goes ahead as planned. This reflects the long and successful collaboration that allows us to realistically anticipate the pace of the project and deliver results as agreed. The processing of personal insurance is now fully redesigned, and the processing of business insurance will be developed in the application over the next year – overall, this is a tremendous achievement.
— Of course, there are always challenges with big projects, but we have always been able to overcome them and move forward. Good cooperation works even in difficult times, concludes Kotilainen.
Pohjantähti
Pohjantähti has been responsibly safeguarding the daily lives of Finns for almost 130 years. The company thrives on profitable, outpacing growth and helping its customers. Pohjantähti stands out from its competitors as a company whose personalised service and exceptionally skilled people – insurance specialists – deliver a superior customer experience.
Evitec Solutions
Evitec Solutions is a Nordic developer of financial software solutions, a provider of consulting services and a bold innovator in the industry with over 30 years of experience. The offering also includes analytics and data management services for a wide range of industries. Evitec Solutions transforms its clients’ businesses by combining technology and customer insight.